Do I need to have an account to shop with you?

I signed up to the Karma Club in-store, do I need to create an account online?

How do I create an online account?

How do I change my account details?

I've forgotten my password, how do I reset it?

I want to cancel/amend my order, is this possible?

Oops! I have entered my contact details incorrectly.


What currency is your website in?

Do gift cards expire?

Can I buy an ISHKA gift card with a gift card?

What payment methods do you accept?

Why was my online order refunded?

How do I buy a Gift Voucher?

How do I use a Gift Voucher?

How to place an online order with ISHKA?


What is an ‘Online Exclusive’ product?

Do you have a Size Guide?

I can't find the item I want online.

What does 'Assorted' mean?

Where can I see a product before purchasing?

The item I want is out of stock.

The online price is different to the in-store price.

My salt lamp is 'leaking'. What do I do?

My salt lamp isn't turning on. What do I do?


How will I know when my order is shipped?

I have only received part of my order.

How can I track my order?

How long will it take to receive my order?

What are your shipping fees?

What if I am not home when my order arrives?

My item was returned to sender!

Do you deliver into my house?

Can I request a delivery date?

I have a problem with my order, who should I contact?

I haven’t received any confirmation emails. What should I do?


What is your Returns Policy?

When will I receive my refund?

How will I receive my refund?

Will my refund include the shipping fees I paid?

Can I exchange an item?

What if I change my mind?

Can I choose to exchange or receive a gift card, in place of a refund?

Can I return a gift voucher?

Can I return an item I purchased with a gift voucher?

How do I track my returned item?

How will I know if you have received my returned items?


I have been sent the wrong item. What should I do?

The item I purchased in-store is damaged or faulty. What should I do?

I have received a damaged or faulty item in my order.


Shop online and collect in-store, free of charge!

Will I be contacted when my order is ready?

What do I need to bring to collect my order?

What if the products I ordered aren’t available?

How much time do I have to collect my order?

Can I return my items if they are not suitable?


I've sent an email to the customer service team and haven't received a reply.

What is Afterpay?

What is zipPay?

What is the Karma Club?

How do I sign up to receive emails?

How can I unsubscribe from emails & text messages?

I recently purchased something that is now on sale. Can I get a refund?

Where are your store contact details?

Couldn't find what you were looking for and still need help?