Do I need to have an account to shop with you?
I signed up to the Karma Club in-store, do I need to create an account online?
How do I create an online account?
How do I change my account details?
I've forgotten my password, how do I reset it?
I want to cancel/amend my order, is this possible?
Oops! I have entered my contact details incorrectly.
What currency is your website in?
Do gift cards expire?
Can I buy an ISHKA gift card with a gift card?
What payment methods do you accept?
Why was my online order refunded?
How do I buy a Gift Voucher?
How do I use a Gift Voucher?
How to place an online order with ISHKA?
What is an ‘Online Exclusive’ product?
Do you have a Size Guide?
I can't find the item I want online.
What does 'Assorted' mean?
Where can I see a product before purchasing?
The item I want is out of stock.
The online price is different to the in-store price.
My salt lamp is 'leaking'. What do I do?
My salt lamp isn't turning on. What do I do?
How will I know when my order is shipped?
I have only received part of my order.
How can I track my order?
How long will it take to receive my order?
What are your shipping fees?
What if I am not home when my order arrives?
My item was returned to sender!
Do you deliver into my house?
Can I request a delivery date?
I have a problem with my order, who should I contact?
I haven’t received any confirmation emails. What should I do?
What is your Returns Policy?
When will I receive my refund?
How will I receive my refund?
Will my refund include the shipping fees I paid?
Can I exchange an item?
What if I change my mind?
Can I choose to exchange or receive a gift card, in place of a refund?
Can I return a gift voucher?
Can I return an item I purchased with a gift voucher?
How do I track my returned item?
How will I know if you have received my returned items?
I have been sent the wrong item. What should I do?
The item I purchased in-store is damaged or faulty. What should I do?
I have received a damaged or faulty item in my order.
Shop online and collect in-store, free of charge!
Will I be contacted when my order is ready?
What do I need to bring to collect my order?
What if the products I ordered aren’t available?
How much time do I have to collect my order?
Can I return my items if they are not suitable?
I've sent an email to the customer service team and haven't received a reply.
What is Afterpay?
What is zipPay?
What is the Karma Club?
How do I sign up to receive emails?
How can I unsubscribe from emails & text messages?
I recently purchased something that is now on sale. Can I get a refund?
Where are your store contact details?
Couldn't find what you were looking for and still need help?